We are committed to providing high-quality digital solutions and data science services. We understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted, the process for requesting a refund, and any applicable exceptions. By using our services, you agree to this Refund Policy.

General Refund Policy

Service Agreements and Custom Projects:
Refunds for custom projects, including web development, data science, and other bespoke digital solutions, are generally not provided due to the nature of the work involved. Once a project has been initiated, significant resources are allocated, and as such, these services are non-refundable. However, if you believe there is a valid reason for a refund, please contact us to discuss your situation, and we will assess requests on a case-by-case basis.

Recurring Services:
For recurring services such as hosting, maintenance, or ongoing subscriptions, you may cancel the service at any time. Refunds for recurring services are provided as follows:

  • Full Refund: If you cancel within 7 days of the service commencement for monthly plans, or within 15 days for annual plans.
  • Prorated Refund: If you cancel after the initial refund period but before the end of the billing cycle, you may be eligible for a prorated refund based on the unused portion of the service.

Training Services:
Refunds for training services are only available if the request is made prior to the commencement of the training program. Once access to course materials or training sessions has been granted, refunds are not typically offered. In the event of a significant issue with the training content or delivery, please contact us to discuss potential remedies.

Process for Requesting a Refund

1. Review Eligibility:
Before requesting a refund, please review the terms above to determine if your purchase qualifies for a refund.

2. Contact Us:
To initiate a refund request, please contact our customer service team at [your email address] with the following information:

  • Your full name and contact details
  • The name of the service or product for which you are requesting a refund
  • The reason for the refund request
  • Any relevant supporting documentation

3. Refund Assessment:
Upon receiving your request, our team will review the details and respond within 5 business days. We may require additional information to process your request. Refunds will be assessed based on the criteria outlined in this policy.

4. Refund Issuance:
If your refund request is approved, the refund will be processed to the original method of payment within 10 business days. Please note that it may take additional time for the refund to appear on your account depending on your payment provider.

Exceptions to Refunds

Non-Refundable Services:
The following services are generally non-refundable:

  • Completed custom projects and development work
  • Purchased third-party software or licenses
  • Any services rendered in full as per the agreement

Promotional Offers:
Services or products purchased during promotional periods or as part of a special offer may not be eligible for refunds, unless otherwise stated in the terms of the promotion.

Changes to This Refund Policy

HAPIDiT Group reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Information

If you have any questions or concerns about this Refund Policy, or if you need assistance with a refund request, please contact us at:

Email: contact@hapiditgroup.co